Support
Studio-Online helps you present your products in the best possible way, in your webshop, on your website, in your presentation and your magazine. Studio-Online is the right choice for anyone looking for professional photos and videos at a competitive price.
Studio-Online has a comprehensive range of photography, video and image editing services such as freestanding, color editing, styling & retouching, shading and collar editing.
Studio-Online is known for its professional services and excellent customer service. We work with an intelligent image editing web application that provides our customers with the right service in terms of data security, progress monitoring, administrative module and a payment module. You can upload images to us 24 hours a day, all the images we receive are taken into consideration and processed immediately. You can receive your images back from us within 24 hours, or even 12 hours. Your specific requirements can also be managed through this web application.
We work for publishers, retailers, online stores, in fact for anyone who wants to have images and video edited or created.
Click here to read in detail our terms and conditions: studio-online.com/general-conditions
Click here to read in detail our privacy policy: studio-online.co.uk/privacy
Studio-Online has an active policy regarding Corporate Social Responsibility. What does this mean concretely for Studio-Online?
- Studio-Online (and our partner company in India) intends to comply with the OECD Guidelines for Multinational Enterprises (see also: oeso-directives.com).
- The International Marketing Expedition (TIME), part of the University of Tilburg, commissioned Studio-Online to conduct a large-scale study into the corporate social responsibility of our partner company in India. A report of this study is available for inspection at our office.
- Studio-Online refers to the Dalit Discrimination Check. This is a survey conducted at our partner company in India. This study was selected by the Ministry of Economic Affairs to demonstrate Corporate Social Responsibility in India and is specifically focused on international business in India. It also pays close attention to caste-based discrimination (www.humanrightsbusiness.org).
- Finally, Studio-Online continuously contributes to the knowledge development of its own employees and those of our partner company. Through company visits, but also from our Dutch headquarters (via telephone, Skype and e-mail), the Indian employees are continuously trained and can thus meet the quality requirements of the Dutch customers. We are also expanding our business activities and the Indian employees are included in retraining and refresher courses.
More information on this topic can be obtained from Gabrielle Berkhout.
Frequently Asked Questions
Do you want to ask us something?
Call or email us, we will help you personally and quickly.
You can reach us every weekday from 09:00 – 17:00.
(excluding holidays)
You can register online. Under the login button you can create an account. We ask you to fill in some data. If you click on confirm you will receive an e-mail with a link and a password within a few moments. To activate your account click on the link. Log in with your password. Now you can immediately upload images and place an order.
Yes, the first time you log in with the password you received from us (by email). After this you can change your password in your personal area.
No, the web application is completely web-based. So you do not need to install any software on your computer, but can use the program directly through a web browser. However, we do recommend using a reasonably recent web browser.
We work with Adobe Photoshop to edit the images. Quality is very important to us, which means we always work with the latest versions.
There is a limit of 120 images per job. If larger amounts of data are involved structurally, then a link to our web application is probably more practical. Please contact us for this.
You will receive an email from us the moment the order is ready for you. You will always receive all correspondence at the e-mail address you used to create the order.
We maintain competitive prices without losing sight of quality.
If you have structurally large quantities of images and would like to discuss pricing, please contact us at sales@studio-online.nl or call us at +31 (0)20-2442540.
For customers with structurally large orders, payment on account is possible. For this you can contact our sales department at sales@studio-online.nl or +31 (0)20-2442540.
After logging in, you can create your orders within the secure environment and immediately see the cost. You can pay securely online with Visa, Mastercard, via iDeal or Paypal account. Pay per job or upgrade your credit so you can finish your next job even faster. Want to pay on account? Please contact us.
You can upload images to us 24 hours a day, all images we receive are taken into consideration and processed immediately. You can receive your images back from us within 24 hours, or even 12 hours. (Sunday is not counted when determining the (return) delivery time).
If you are logged in you can click on the heading Invoices in your personal area. Here you can download the invoices.
If you desire something that you cannot specify within our web application, please contact us without obligation!
Frequently Asked Questions
Payments & Delivery Times
By default much is already possible, if you still have a question, please let us know.
We add an alpha channel when a path is not sufficient. This is particularly common with hair parts, fur collars and images with high detail. This way the efficiency is maximized. Download our explanation for Adobe Indesign here.
This website is best viewed with the following combinations; Windows: Internet Explorer (8 and up), Firefox (32 and up), Google Chrome. Mac: Safari, Firefox, Google Chrome. Make sure your operating system and web browser are up to date.
It depends on the purpose for which you want to use the image. For a presentation, it is better to choose PNG because the background will be transparent. This allows you to place text or other images tightly against it. PSD is a good choice if you want to use your image for printing.
Studio-Online handles your images with great care. This means that your images are encrypted by us after uploading, this also applies to your profile information and passwords.
Our intelligent software links your images to your ID and provides unique numbering for each image, making it impossible for your images to end up with other users. Physical access to our servers is also securely hosted by a specialized hosting and management company that is ISO 9001 and ISO 27001 certified.
The images remain within our secure environment, in the editing process these images are encrypted. After the editing process your images are ready for you. The images remain encrypted on our servers for as long as you want them (with a maximum of 3 months).
That is certainly possible, if the result is not to your liking, we will make sure that it is repaired free of charge.
Frequently Asked Questions
Technology
Technically a lot is possible and if you have a specific question, let us know.
Want to ask us something? We'll be happy to help!
Reliability, quality and ambition are core values for our team. We like to be challenged by our customers and want to be remarkable in our solutions.
And for customization? For that, we have a team in Amsterdam with experienced professionals. Feel free to drop by for a cup of coffee and a good chat.