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Privacy statement/Cookie statement

Studio-Online respects the privacy of its website visitors.This privacy statement applies to all persons who use the services of Studio-Online.

1 Contact details

Studio-Online B.V.
Address: Cruquiusweg 98 P, 1019AJ Amsterdam, The Netherlands
Telephone number: +31 (0)20-2442540
Email address: info@studio-online.nl

2 Purposes and legal basis of the processing

Some of the data we use are necessary for functional purposes, such as when preparing an invoice after ordering our services. For this, we apply the legal basis of "Necessary for the performance of an agreement", in accordance with the principles as specified by the Data Protection Authority.

Other data will only be collected if consent is given by accepting the cookie notification. These data are used for marketing purposes (when a customer registers) and strategic purposes (improving our services and the website). We will never disclose data to third parties without your consent, unless there is a legal basis for doing so. Below is a detailed explanation of the data we process and what we need these data for.

2.1 Analytics

To improve the site, Studio-Online uses Google Analytics as a measurement tool. These statistics are anonymous and therefore not traceable to individuals. We only use these statistics to discover trends.

2.2 Forms

The site contains various forms you can use to quickly request information. We will handle the submitted data very carefully and we will only use these data for the purpose described in the form. Also, if you send us an email with a question, we will treat your data with care and will only use these to answer your question.

2.3 Email newsletter

Through this site you can subscribe to the free Studio-Online newsletter. We need your name and email address for this. We will only use these data for sending the newsletter. Each newsletter contains a personal unsubscribe link that allows you to immediately cancel your registration. The MailChimp email service is used to send the newsletter, and we have agreed with them that they will also comply with the rules for processors in accordance with the GDPR.

2.4 Registration and orders

To place an order on our site, we need data from you. These data are stored in an encrypted form on a secure server in a data centre.

2.5. HotJar

This programme is used to view the behaviour of visitors without collecting personal data. This is done in order to gain insight into the behaviour of visitors to the website and the things they come across. Based on these insights, it is possible to make improvements.

3 Cookies

This website uses a few cookies. A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer. The information stored therein may be returned to our servers on a subsequent visit. We use cookies in order to achieve the purposes described under 2. In addition, cookies are used to maintain the functionality of the website.

4 Categories of recipients of personal data of Studio-Online customers

  • Studio-Online uses a payment application, which is used to process payment data.
  • Studio-Online uses a mailing programme to process email addresses in order to send mailings.
  • Studio-Online works with partner companies in India and Cambodia. These companies process anonymised images for certain orders.

5 Retention periods

  • Studio-Online stores log data for a maximum period of 1 year.
  • Images that have been submitted, for a maximum of six months.
  • Personal data as registered in the profile are retained until the account owner indicates that they are to be removed or modified.
  • HotJar, Google Analytics and MailChimp data are retained in accordance with the retention periods set by these companies and these data can also be deleted on request by email as stated above, or by contacting these companies.
  • Payment data/invoice data are retained in accordance with the statutory retention period.

6 Rights of the data subjects

As a customer of Studio-Online, you have the following privacy rights:

  • The right to transfer personal data;
  • The right to be forgotten;
  • The right of access to personal data processed;
  • The right to delete, modify or supplement personal data;
  • The right to a human review of decisions;
  • The right to object;
  • The right to clear information with regard to what happens to personal data.

7 Obligation to share personal data

You are required to share a number of personal data with us at the time of purchase of a service/product, so that we can successfully provide our services. If you want to receive a newsletter, you are required to give your consent and provide your email address

8 Automated decision-making

We make automated decisions to process customers' orders once a payment has been approved by the customer. The customer may subscribe to the newsletter, or other mailings, via the website. The email data are automatically included in the mailing programme, until the customer unsubscribes.

9 Questions/Complaints

Do you have a question about Studio-Online's privacy policy? Please contact us.

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